Privacy Policy

At Coastal Group Homes, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Submit an application for residency
• Contact us through our website or by phone
• Schedule a tour of our facility
• Make payments through our payment portal
• Subscribe to our newsletter or communications

This information may include:

• Name, address, email address, and telephone number
• Date of birth and Social Security number
• Medical history and health information
• Financial information for payment processing
• Emergency contact information
• Insurance information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process applications and admissions
• Provide and improve our care services
• Communicate with you about our services
• Process payments and financial transactions
• Comply with legal and regulatory requirements
• Send you newsletters and marketing communications (with your consent)
• Improve our website and user experience
• Detect, prevent, and address technical issues or fraud

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Healthcare Providers: With medical professionals involved in resident care
• Service Providers: With third-party vendors who assist us in operating our website and providing services
• Legal Obligations: When required by law, court order, or government regulation
• Emergency Situations: To protect the health and safety of our residents
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share your information

4. HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA) and protect your health information in accordance with HIPAA Privacy Rules. Protected health information is handled separately from general website data and is subject to additional privacy protections.

Residents and their authorized representatives will receive a separate Notice of Privacy Practices upon admission that details how we use and protect health information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases with restricted access
• Regular security audits and updates
• Employee training on data protection
• PCI compliance for payment processing

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality
• Provide relevant content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.